Image: The Verge
General Motors is using conversational AI chatbots to handle simple OnStar calls, freeing up the service’s human employees to address more complex requests, the company said Tuesday.
GM offered more details about its use of AI to coincide with Google’s Cloud Next conference. GM has been working hand in hand with the tech giant on a number of fronts, including Google’s built-in infotainment software and OnStar.
The automaker introduced its OnStar Interactive Virtual Assistant in 2022, which utilizes Google Cloud’s conversational AI technologies to provide responses to common inquiries, as well as routing and navigation assistance. And GM is already planning for future uses of AI in its vehicles.