SiriusXM is getting sued by the state of New York for making it too difficult for subscribers to cancel their plans. The suit claims that customers who want to cancel are required to chat over the phone or online with an agent who bombards them with questions and offers. “Sirius deliberately wastes its subscribers’ time even though it has the ability to process cancellations with the click of a button,” the suit reads.
Attorney General Letitia James’ office claims that SiriusXM’s own data reveals that it takes subscribers an average of 11.5 minutes to cancel by phone, and 30 minutes to cancel online. The suit is seeking damages for affected customers, as well as a $5,000 penalty to the state of New York for each violation.